Customer Research & Experience Design
As Canada’s largest lab provider, each year LifeLabs perform over 112 million laboratory tests to help diagnose, treat, monitor and prevent diseases for millions of Canadians.
LifeLabs needed to create a brand new experience for their primary health care portal which is accessed by 3 million people across Canada to help monitor their health.
With market pressures from competition and health care startups, it was important that LifeLabs myresults™ portal provided its customers an extraordinary experience.
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