Customer Research & Experience Design
Johnson Insurance (part of RSA Insurance Group) is one of Canada’s oldest insurance company offering personal, home, car, and travel insurance.
Johnson Insurance wanted to improve the overall customer experience of their portal so their customers can effectively onboard and submit a claim seamlessly.
Since the portal will be used by wide variety of demographic, we wanted to ensure that different personas are incorporated as part of the usability testing of the portal.
Relevant Case Studies
Transforming a City, One community at a time
Keeping your Waterways Healthy
Government Organization makes History more Accessible with UX Audit