““Idea Theorem™ delivered a modern UI/UX design for our new SAAS platform. They were extremely professional in their dealing and understanding of our project need and our team. The work was delivered on time and met and exceeded quality standard. We will definitely be using Idea Theorem™ again.”
Service
Customer Research & Experience Design
Platforms
iOS, Android
Industry
Finance
The Challenge
FNF is a leading provider of title insurance and transaction services to the real estate and mortgage industries. FNF is the nation’s largest title insurance company through its title insurance underwriters.
FNF Canada was looking to create a new SAAS Platform for Mortgage Appraisals, the objective was to connect the lender & the appraisal companies directly and reduce manual activities.
Our Approach
Mortgage Appraisal Insight
Close collaboration between Idea Theorem™ and FNF Product team for an in-depth understanding of mortgage appraisal processes. Engagement with lenders and appraisal companies, the primary executors.
On-Site Appraiser Tour
Conducting an on-site tour with an appraiser provided invaluable insights into the appraisal process for commercial and residential units. This immersive experience facilitated the identification of pain points and opportunities for digitization, enriching the SAAS platform.
Incorporating Insights for Efficiency
By comprehending the nuances of appraisal workflows, we harnessed these insights to streamline and enhance the digitization process within the SAAS platform.
Process Enhancement through Collaboration
The collaboration led to a more efficient, user-focused, and digitized approach for the mortgage appraisal process, ultimately benefiting lenders and appraisal companies alike.
The Outcome
Streamlining Mortgage Appraisal
FNF’s SAAS platform’s core aim is to streamline the mortgage appraisal process for appraisers and lenders, significantly reducing processing time.
Efficiency Through Design
Idea Theorem™ implemented designs that cut down manual steps, incorporated internal chat communication to reduce email workload, and provided transparency and a robust audit trail.
Preferred Platform for Lenders
The platform’s success is evident, with major lenders like TD and BMO already signing up. It’s on its way to becoming the go-to platform for Canada’s mortgage appraisals, making it the preferred choice for lenders.
