The Challenge
AstraZeneca required a technology partner to assess, update, and improve their existing web portal for different user roles. The main challenges included outdated software infrastructure, a complex content update process, limited user experience adaptability, and the need for enhanced data security measures. Additionally, third-party integrations required assessment to ensure compatibility and reliability, and a structured knowledge transfer from the current vendor was needed to enable smooth operational continuity.
Our Approach
Improving User Experience
This involved refining the user interface (UI) design, streamlining navigation pathways, and enhancing visual elements to create a more intuitive and engaging digital experience.
Enhancements and Added Features
Key enhancements included the streamlined process for inviting and adding users to created events, improved flows for adding assessments, more validations added for event creation and license registration process.
Strengthening Data Protection & Compliance
To ensure secure handling of sensitive healthcare data, we implemented end-to-end encryption—both in transit (TLS) and at rest (AES-256)—safeguarding patient information against unauthorized access. Additionally, real-time monitoring with threat detection and automated compliance reporting enabled AstraZeneca to proactively manage security risks and meet regulatory requirements seamlessly.
Comprehensive User Support & Issue Resolution
Given the platform’s complexity and diverse user roles, we established dedicated support mechanisms to assist users with account access issues, password resets, email notifications, event creation, and data not saving correctly. This ensured smooth user adoption, minimized disruptions, and enhanced overall platform usability.
The Outcome
Enhanced Platform Performance & Security
With an upgraded infrastructure and end-to-end encryption (TLS & AES-256), AstraZeneca’s web portal now ensures secure handling of sensitive healthcare data. Real-time threat detection and automated compliance reporting strengthened regulatory adherence and risk mitigation.
Improved User Adoption & Experience
The refined UI/UX design and streamlined navigation resulted in a more intuitive and engaging user experience, making it easier for different user roles to interact with the platform efficiently.
Optimized Workflow & Feature Efficiency
By improving the event creation, user invitation, assessment flows, and license registration process, we eliminated bottlenecks, reduced errors, and enhanced overall system reliability.
Seamless User Support & Issue Resolution
With structured support mechanisms in place, users experienced fewer disruptions related to account access, password resets, email notifications, and data-saving issues, ensuring a smoother, hassle-free experience across different roles.
