The Challenge
Community Centres stand as vital pillars in Toronto’s societal fabric, pivotal in fostering a community where every individual is afforded equal opportunities for health and success. Despite their provision of subsidized services and facilities to the masses, these centers are burdened by antiquated ‘forms and files’ based data infrastructure, which proves cumbersome and offers minimal scope for enhancement.
Staff members at Community Centres in Toronto find themselves mired in paperwork, diverting their focus from addressing larger societal issues that align with their mission of enhancing Toronto’s welfare. There arises a pressing need for the overhaul of their entire system and processes, aimed at enhancing the experience of both staff and the vibrant community they serve. Transitioning to an online database presents a viable solution, requiring adept UI UX design & Development for Government to ensure seamless interaction and efficient service delivery.
Our Approach
Empathy Phase and Stakeholder Interviews
Our journey began with an Empathy Phase™, during which we engaged in interviews with current stakeholders and staff. This phase was crucial for gaining insights into the current state and future vision of the City of Toronto Centre.
Product Roadmap for Transformation
Leveraging insights from the Empathy Phase, we meticulously crafted a comprehensive product roadmap, encompassing people, processes, and technology. This roadmap paved the way for profound change within the community center, supported wholeheartedly by the leadership team.
Enhancing Community Offerings
Our efforts led to a thorough evaluation of the community center’s offerings. We embarked on the development of a dedicated online community portal designed to enable users to pay for gym memberships, book community spaces, and stay informed about neighborhood activities.
The Outcome
Data-driven Insights
Through surveys, interviews, and focus groups, data was analyzed systematically using tools like affinity mapping. Extracted insights informed the design and development of the City of Toronto’s SCCC Portal
Iterative and Inclusive User Research Approach
Our user research process is iterative and inclusive, ensuring all voices are heard. By integrating various methodologies, we gain a holistic understanding of users, guiding the creation of user-centric products.
Commitment to User Advocacy
Advocating for the user is central to our approach. Thorough user research ensures our products meet diverse needs, fostering inclusivity, as seen in the City of Toronto’s Scadding Court Community Center project.
Thoroughness and Attention to Detail
Our approach prioritizes thoroughness and attention to detail. Meticulous user research ensures a deep understanding of user needs, exemplified in the comprehensive approach taken in the City of Toronto’s Scadding Court Community Center project.
