“Idea Theorem has created a visually appealing, user-friendly product that is designed specifically for our unique needs. As we use the system and discover tweaks that are needed, Idea Theorem is fast to reply and adjust the program as needed.
Service
Customer Research & Experience Design
Platforms
iOS, Android
Industry
Finance
The Challenge
Community Centres are an integral part of life in Toronto, playing a massive role in creating a society where everyone has an equal chance of health and success. While they provide subsidized services and facilities to the masses, they are shackled to archaic ‘forms and files’ based data infrastructure that is laborious and offers little room for improvement.
The staff at Community Centres in Toronto were stuck filling and filing the paperwork when they could tackle bigger issues aligned with their mission of making Toronto a better place. They needed redevelopment for their entire system and process to improve the experience of the staff and the vibrant community they serviced while they interacted daily by switching to an online database.
Our Approach
Empathy Phase and Stakeholder Interviews
Our journey began with an Empathy Phase™, during which we engaged in interviews with current stakeholders and staff. This phase was crucial for gaining insights into the current state and future vision of the Scadding Court Community Centre.
Product Roadmap for Transformation
Leveraging insights from the Empathy Phase, we meticulously crafted a comprehensive product roadmap, encompassing people, processes, and technology. This roadmap paved the way for profound change within the community center, supported wholeheartedly by the leadership team.
Enhancing Community Offerings
Our efforts led to a thorough evaluation of the community center’s offerings. We embarked on the development of a dedicated online community portal designed to enable users to pay for gym memberships, book community spaces, and stay informed about neighborhood activities.
The Outcome
Comprehensive Center Portal
Idea Theorem™ delivers a holistic community center portal, enhancing connections and digital engagement for members.
Efficiency and Member Experience
Enhancing staff efficiency up to 30% with streamlined processes and improved program registration.
Data-Driven Decision-Making
Empowering staff with data for optimizing program performance and resource allocation, enhancing impact.
