Customer Research & Experience Design
Community Centres are an integral part of life in Toronto, playing a massive role in creating a society where everyone has an equal chance of health and success. While they provide subsidized services and facilities to the masses, they are shackled to archaic ‘forms and files’ based data infrastructure that is laborious and offers little room for improvement.
The staff at Community Centres in Toronto were stuck filling and filing the paperwork when they could tackle bigger issues aligned with their mission of making Toronto a better place. They needed redevelopment for their entire system and process to improve the experience of the staff and the vibrant community they serviced while they interacted daily by switching to an online database.
Relevant Case Studies
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Green P Parking, the Toronto Parking Authority
A Trusted Healthcare Partner – Canada’s Largest Lab Provider