User Research

In A/B Testing We Trust

24 Feb 2018

6 mins read

Development
Development

Human behavior surprises the best of us. That makes it really challenging to understand which product features or marketing campaigns will be accepted by the customers. This is where A/B Testing can help.

What is A/B Testing?

A/B test consists of A – the champion, B the challenger.

A – The Champion – can be categorized as your current system or it can also be a version of an ad, a new feature, or a new design

B – The Challenger – is the modification that you think will improve the current system or can also be another version of an ad, a new feature, or a new design

At the end of the day – we are looking for either A or B to perform and deliver better results on key metrics within a limited time.

A use case might be a landing page. Landing pages are designed with a single objective; users are expected to come to the landing page (after clicking on the ad) and then expected to fill in the details or make the purchase directly. These are simple and perfect candidates for A/B Testing or A/B/n testing. A/B/n Testing is an extension of A/B testing because it involves three or more variations instead of two.

The reason for trying out these variations of landing pages is to identify which variation gives better results and increases conversions. This doesn’t mean the landing page variations need to be very different, it could be minor changes too, for example, one landing page has a larger button size compared to the other. A lot of people think that A/B testing might not have a major impact, here are some studies that show the contrary:

Booking.com

A study by Evercore Equity Research says “Booking’s utilization of A/B testing to determine what drives higher conversion (i.e., button location, colors, etc.) can be better leveraged across a wider footprint, as it does not need to be bound by perceived constraints in local markets being run by regional heads. We understand that this alone has contributed to Booking.com enjoying conversion rates that approximate 2-3x the industry average”

Firefox

Firefox team noticed an increase in conversions by just changing the download button text from “Try Firefox 3” to “Download Now – Free”

The Objective of A/B Testing

  1. Let the Customer Drive the product.
  2. Help your company drive your key metrics

Let Customer Drive the Product

User research is done in order to understand the target customer. If you need some help understanding the target customer check out – My target audience is everyone.  The information collected from user research helps build a hypothesis, this hypothesis is used to build variations in your product features or marketing campaigns. These variations are then tested using A/B testing to figure out which truly sticks with your customer. Using this strategy, the customer is helping you drive the product.

Help Drive Your Key Metrics

The goal of experimenting with your marketing campaigns or product features is to be able to identify which one is helping you drive your key metrics. It can mean an increase in conversions, an increase in the average time a user spends on the platform, or a higher click-through rate of your marketing campaign. The key metrics will be dependent on the business and they can be specific to a product or a campaign.

A/B Testing to Drive Future Investments

One of the challenges with A/B testing is that it costs money, time, resources, and a good infrastructure with good tools… that’s always not very easy to get in any organization. And if setting up the experimentation costs are high, then senior leadership is less likely to be excited about more experimentation.

By investing in third-party tools and services, you will be able to bring down the cost of experimentation and make the tests more reliable, thus creating a culture of testing across the organization. This way data will act as fuel for the hypothesis, making your organization more informed and avoid blindly following the highest-paid person’s opinion (HIPPO).

Image from H. Jack West, MD

By having set up controlled experiments, you will get an opportunity to try out new ideas quickly. By trying these ideas in a controlled manner and leveraging the data that came out of these experiments, will help you make better decisions. Such as making this product faster by 2%, will increase the revenue by 10%.

It will be an understatement, that the path of experimentation will not involve a lot of failure and risks (or you can say you will kiss a lot of frogs before you find the prince). Failure and risks are the two words that are taboo, these words do not go well in any project meeting. But failure and risk are part of the game to grow your business.

Ready for a UX Audit?

Idea Theorem™ has UX Audit services available for you to understand where your gaps may be, and based on this we provide tailored recommendations to grow your user base. Request a UX Audit today.

What’s Next

Idea Theorem™ is an award-winning design & development agency based in North America. Through our empathy-driven approach, we have crafted digital products that have positively impacted over 10 million users. Our mission is to shape the digital future by delivering exceptional experiences. Contact Us if you have any questions; we will gladly help you.

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