Empowering Ontario Nurses’ with Enhanced Online Education Portal

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“Idea Theorem has created a visually appealing, user-friendly product that is designed specifically for our unique needs. As we use the system and discover tweaks that are needed, Idea Theorem is fast to reply and adjust the program as needed.
Rebecca Keenan
IBM Director of Human Resources
Service

Customer Research & ​Experience Design

Platforms

iOS, Android

Industry

Finance

The Challenge

In the realm of healthcare user experience, the College of Nurses of Ontario (CNO), a non-profit organization, faced significant challenges while developing a new online education portal. ​

Idea Theorem™ was approached to address these hurdles. The primary challenge CNO encountered was the development of a new product—an online education portal—that required expertise in healthcare user experience design and functionality.

To ensure the portal’s success, we conducted thorough usability testing, fine-tuning every aspect to deliver a seamless user experience tailored to the needs of healthcare professionals. By leveraging our proficiency in creating intuitive and efficient digital platforms, we successfully helped CNO overcome these obstacles and launch a robust online education portal to serve the needs of nurses across Ontario.​

Our Approach

In-Depth Portal Understanding

In-Depth Portal Understanding

Conducted a thorough familiarization process with the College of Nurses of Ontario’s (CNO) new online education portal to grasp its functionalities and user flow.

Targeted User Testing Plan

Targeted User Testing Plan

Developed a comprehensive usability testing plan, specifically targeting two crucial modules—JE for exam students and QA for qualified nurses—to gather actionable insights on user experience.

Insightful Reporting

Insightful Reporting

Produced a detailed report and executive slide deck summarizing key findings from the usability testing phase, equipping CNO with valuable insights to refine their portal effectively.

Empowering Refinement

Empowering Refinement

Empowering Refinement: Enabled CNO to refine their online education portal and deliver an optimized learning experience for nurses by implementing recommendations derived from the usability testing results.

The Outcome

Tangible Improvements

Tangible Improvements

Our collaboration with the College of Nurses of Ontario (CNO) resulted in significant enhancements to their online education portal, driven by valuable feedback gathered through comprehensive user testing.

Comprehensive Usability Testing Report

Comprehensive Usability Testing Report

Delivered a thorough usability testing report detailing observations and suggestions for improvements, providing CNO with actionable insights to refine and enhance their platform.

Executive Summary Deck

Executive Summary Deck

Provided CNO with an executive slide deck summarizing key insights and actionable takeaways, facilitating swift and informed decision-making to optimize their online education portal.

Enhanced Learning Experience

Enhanced Learning Experience

Equipped CNO with the necessary tools to ensure a seamless and engaging learning experience for nurses across Ontario, empowering them to make impactful improvements to their platform.

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