Government Organization makes History more Accessible with UX Audit

View Canadian War Museum

The Challenge

The Canadian War Museum and its counterpart, the Canadian Museum of History, are essential branches of Government funded organizations that share and educate Canadians on the events, personalities, and historical currents that have shaped Canada. The two entities selected Idea Theorem to complete a comprehensive high-level evaluation of their company websites.

Our high-level UX analysis aimed to provide a concise overview of results based on the evaluations gathered from CWM’s content audit, heuristic evaluation, UX/UI analysis, and accessibility analysis. This report highlighted key findings of the highest priority, from website strengths to improvements/recommendations. We made several recommendations and completed reports detailing ways to improve their website’s user experience.

Our Approach

We began by having our design team research their website usability. We used the following tools to complete our analysis

Content Audit

Content Audit

The content audit helps review all available content, find any gaps in the content, and understand how well it aligns with audience needs. It also covers what types of content receive the most engagement, what types receive the least, and how to improve engagement if necessary.

UX/UI Analysis

UX/UI Analysis

This report focuses on highlighting the UX/UI issues on the Canadian War Museum website. The evaluation was based on an overview of the user flows regarding the main user goals and UX/UI components, such as buttons, paragraphs, hyperlinks, menus, and so on, to further define the issues and provide solutions.  This was based on UX/UI best practices, accessibility guidelines, and usability principles.

Heuristic Evaluation

Heuristic Evaluation

The heuristic evaluations help identify and example usability issues and compare them with accepted usability principles. This tool helps make issues more addressable and solvable throughout our process. “Heuristics” are general principles used in interactive design to ensure usability and provide a relatively simple and quick testing regime to identify problems and possible solutions.

Accessibility Analysis

Accessibility Analysis

This report demonstrates the accessibility issues on the Canadian War Museum website. The WCAG guidelines were considered when identifying the issues, and the web accessibility evaluation tool was used for the analysis.

Slide
Slide
Slide
Slide
previous arrow
next arrow

The Outcome

Comprehensive Overview

Comprehensive Overview

The results and findings from the audit and research were compiled into a complete overview of potential improvements and changes for the CWM/CHM team.

Recommendation Implementation

Recommendation Implementation

Our recommendations were successfully applied to their website, addressing identified areas for improvement.

Positive User Reception

Positive User Reception

The implemented changes were well-received by users, indicating a positive response to the improvements made by the CWM/CHM team.

Effective Collaboration Outcome

Effective Collaboration Outcome

Through effective collaboration and implementation of recommendations, the website underwent positive transformations, enhancing user experience and satisfaction.

Relevant Case Studies

Transforming a City, One community at a time

Transforming a City, One community at a time

Empowering Ontario Nurses’ with Enhanced Online Education Portal

Empowering Ontario Nurses' with Enhanced Online Education Portal

Improving the lives
of residents of 
Richmond Hill​

Improving the livesof residents of 
Richmond Hill​
View All

Let’s have a chat!