Improving the lives of residents of 
Richmond Hill​

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The Challenge

The City of Richmond Hill was in search of professional assistance to conduct a comprehensive Web UX Audit for its corporate website. This audit aimed to evaluate and analyze the website’s performance, usability, and overall user experience to determine if any enhancements were necessary to support a broader digital presence. The insights gathered from the audit would pinpoint specific areas for improvement, aligning with the objectives outlined in the City’s Digital Strategy.

Our Approach

Idea Theorem examined the city’s corporate website and provided a comprehensive review from the UX/UI perspective, thus contributing to the City of Richmond Hill’s digital strategy.

The Outcome

User-Centric Research

User-Centric Research

Conducted user research through surveys and interviews to gather feedback on the services provided by the City of Richmond Hill, ensuring alignment with resident needs and preferences.

Enhanced User Experience

Enhanced User Experience

Improved residents’ lives by making information easily accessible on the city’s corporate website and subsidiary sites, facilitating efficient navigation and information retrieval.

Usability and Accessibility Enhancement

Usability and Accessibility Enhancement

Implemented usability improvements and ensured compliance with WCAG Accessibility standards, enhancing website accessibility for all users, including those with disabilities.

Design Recommendation

Design Recommendation

Provided recommendations for buttons, colors, typography, layout, and content organization, promoting a user-friendly interface and consistent user experience across the City of Richmond Hill’s digital platforms.

Relevant Case Studies

Government Organization makes History more Accessible with UX Audit

Government Organization makes History more Accessible with UX Audit

Transforming a City, One community at a time

Transforming a City, One community at a time

Green P Parking, the Toronto Parking Authority

Green P Parking,<br>the Toronto Parking Authority
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